Privacy Policy
How we collect, use, and protect your personal information
Last updated: January 2024
Introduction
spire-tapir ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel services.
By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
Personal Data
We may collect personally identifiable information that you voluntarily provide when making enquiries or bookings, including:
- Name and contact details (email address, postal address)
- Travel preferences and requirements
- Passport and identification details (when required for bookings)
- Payment information (processed securely through our payment providers)
- Dietary requirements or accessibility needs
- Emergency contact information
Automatically Collected Data
When you access our website, we may automatically collect certain information about your device and usage patterns, including:
- IP address and browser type
- Pages visited and time spent on each page
- Referring website addresses
- Device type and operating system
How We Use Your Information
We use the information we collect for the following purposes:
- To process and manage your travel bookings
- To communicate with you about your enquiries and reservations
- To provide customer support and respond to your questions
- To send you relevant travel information and updates
- To improve our website and services
- To comply with legal obligations
Information Sharing
We may share your personal information with:
- Airlines, hotels, tour operators, and other travel service providers necessary to fulfil your booking
- Payment processors to complete transactions
- Government authorities when required by law (such as immigration or customs requirements)
- Insurance providers when you purchase travel insurance through us
We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law. Booking records are typically retained for seven years for accounting and legal purposes.
Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your personal information
- Request restriction of processing
- Request data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us using the details provided below.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
spire-tapir
47 Mathew Street
Liverpool, L2 6RE
United Kingdom
Email: [email protected]