Contact Us
We would love to hear from you and help plan your next adventure
Get in Touch
Whether you have a question about our services, want to discuss a trip idea, or simply need travel advice, our team is here to help. We aim to respond to all enquiries within one business day.
Visit Our Office
47 Mathew Street
Liverpool, L2 6RE
United Kingdom
Email Us
Opening Hours
Monday to Friday: 9:00 - 18:00
Saturday: 10:00 - 16:00
Sunday: Closed
How to Reach Us
Our office is located in the heart of Liverpool's city centre, just a short walk from Liverpool Central Station. Look for the blue awning above our entrance on Mathew Street.
For travel emergencies outside of office hours, existing customers can reach our 24-hour support line. The number is provided in your booking confirmation documents.
If you prefer to plan your trip in person, we recommend booking an appointment to ensure one of our consultants is available to give you their full attention.
Request a Quote OnlinePlanning Your Visit
Our Mathew Street office offers a welcoming space to discuss your travel plans. Appointments are recommended but not required for general enquiries.
- Free parking available at nearby Q-Park Liverpool ONE
- Accessible entrance and consultation rooms
- Complimentary tea and coffee while we plan your trip
- Travel brochures and destination guides available to browse
- Evening appointments available by prior arrangement
Frequently Asked Questions
How far in advance should I book?
For peak season travel (school holidays, Christmas, Easter), we recommend booking at least three to four months ahead. Off-peak trips can often be arranged with shorter notice, sometimes just a few weeks.
Do you offer payment plans?
Yes, most packages can be secured with a deposit, with the balance due eight weeks before departure. We also work with travel finance providers for larger bookings.
What if I need to cancel my trip?
Our cancellation policy varies by supplier and destination. We always recommend travel insurance and can advise on policies that offer the best cancellation coverage for your circumstances.
Can you help with visa applications?
We provide guidance on visa requirements and can recommend reputable visa services. While we do not process visa applications directly, we ensure you have all the information needed.