GDPR Compliance

Last updated: January 2024

Our Commitment to GDPR

spire-tapir is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. This page outlines your rights and our obligations under these regulations.

Data Controller

spire-tapir acts as the data controller for personal information collected through our website and services. This means we determine the purposes and means of processing your personal data.

Contact details:
spire-tapir
47 Mathew Street
Liverpool, L2 6RE
United Kingdom
Email: [email protected]

Lawful Basis for Processing

We process your personal data under the following lawful bases:

• Contract: Processing necessary for the performance of a contract with you (such as booking travel services)
• Consent: Where you have given explicit consent for specific processing activities (such as marketing communications)
• Legal obligation: Processing necessary to comply with legal requirements
• Legitimate interests: Processing necessary for our legitimate business interests, where these do not override your rights

Your Rights Under GDPR

As a data subject, you have the following rights:

Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within one month of receiving your request.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected.

Right to Restrict Processing

You have the right to request that we limit how we use your personal data in certain circumstances.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing that significantly affects you. We do not use automated decision-making processes.

How to Exercise Your Rights

To exercise any of your rights, please contact us by email at [email protected] or by post at our address above. We may need to verify your identity before processing your request.

We will respond to your request within one month. If your request is complex, we may extend this period by a further two months, in which case we will inform you.

International Data Transfers

When you book travel services, we may need to transfer your personal data to countries outside the UK and European Economic Area. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by the relevant authorities.

Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours. If the breach is likely to result in a high risk to you, we will also notify you directly.

Complaints

If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk

Changes to This Information

We may update this GDPR information from time to time. Any changes will be posted on this page with an updated revision date.